COVID-19 UPDATES

DELIVERY ALERT:

There is an extended delay on mail delivery and gift card delivery at this time until normal MetroTix office operations resume. Please allow 10-14 business days. 

TEMPORARY METROTIX OFFICE HOURS BEGINNING 1/11/2021*:

 

  • Customer Support/Charge-by-Phone:
    • Monday - Friday 10am-4pm; Saturday 10am-2pm
  • Fox Theatre Subscriptions:
    • Monday - Friday 10am-4pm
  • Fox Theatre Group Services:
    • CLOSED
  • Fox Theatre Box Office/MetroTix Outlet:
    • CLOSED
  • Client Support Help Desk:
    • Monday - Friday 10am-4pm; Saturday 10am-2pm

*Operational hours are subject to change based on the COVID-19 situation.

 

You may also email [email protected] and we will reply at our earliest opportunity - emails will be monitored regularly.


Please continue to visit www.metrotix.com/covid19communication for the latest information.

 

 

 

Please see below for a list of event changes

 

With the new CDC guidelines, MetroTix is currently working with all of our clients and venues for the next steps on postponements and cancellations. We will be contacting ticket holders for each event soon as we have detailed information.

Thank you for your continued support and we appreciate your patience as we provide the safest solutions for everyone.

 

 

 

Current as of 1/6/2021 11:30am

The following events have been RESCHEDULED:

Please check the individual event page for additional information. In many cases, your original tickets are valid for the new event date. Purchasers will be contacted by email with details. 
 

 

The following events have been POSTPONED:

Please hold onto your tickets. Purchasers will be contacted by email when updates are finalized.

 


The following events have CANCELLED:

In most cases, refunds are automatic. Purchasers will be contacted by email with refund details. Only the original MetroTix purchaser will be contacted and refunded. Please check the individual event pages for additional information. 

 

Please note that information may change.

 

 

The highest priority of MetroTix is the wellness and safety of our guests and associates. We are watching developments closely and utilizing all information and preparedness to support our clients and their events.

At this time all shows are happening as scheduled unless otherwise posted on each individual event page. As a ticket holder you will be notified if there are any changes with your event by email and updates will be posted on the MetroTix website (www.metrotix.com) as well as MetroTix social media platforms.

We encourage you to check with individual venues if you have specific questions or concerns.

You can also contact us by phone or email at 314-534-1111 or 800-293-5949 and [email protected].

 

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