Employment

MetroTix is currently looking for qualified applicants
to fill the following positions

System Support Technician (Full Time)

EMPLOYEE STATUS: Full Time Hourly

Position Summary:

The Systems Support Technician will work directly under the Senior Systems Support Technician and Network Administrator, providing a great learning opportunity to further increase networking knowledge and administration abilities. The position is 40 hours per week with a mixture of weekdays and weekends and will include occasional overtime. Shifts will vary based on company needs and some on-call will be required. 

A person in this position is responsible for performing a wide variety of tasks including, but not limited to, configuration, installation, and troubleshooting of user workstations, network printers, various networking devices, cabling, security cameras, Janam ticket scanners, and Boca ticket printers. They provide support for the Fabulous Fox Theatre, as well as the various MetroTix venues. Deliveries and service calls to MetroTix clients using the company vehicle is also required.

The ideal candidate should possess the following qualifications:

  • Administration and support of Windows 10 machines in a domain and non-domain environment
  • Experience configuring, installing, and troubleshooting network devices and peripherals
  • Intermediate knowledge of computer networking
  • Understanding of wireless networking
  • Ability to prioritize and manage tasks/projects without daily direction
  • Creative problem solving
  • Exceptional customer service and communication skills

Experience with the following is not required but is beneficial:

  • Security camera configuration/troubleshooting
  • Digital signage 
  • ShoreTel VoIP system

Benefits:

  • Flexible, preplanned schedule
  • 401(k) and 401(k) matching
  • Health insurance
  • Health savings account
  • Dental insurance
  • Flexible spending account
  • Life insurance
  • Paid time off
  • Vision insurance

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We’re committed to hiring and supporting those with disabilities through an inclusive work environment and accommodations for visible and non-apparent disabilities. Reasonable accommodations can be made under the Americans with Disabilities Act.

Ticket Services Representative (Part time)

Duties/Responsibilities

  • Provide outstanding guest service at all times
  • Answer incoming calls
  • Process ticket orders by phone and in person
  • Cash handling for in person orders
  • Act as first contact for guest questions and concerns about ticket orders completed over the phone, online, and in person
  • Be knowledgeable of all events, venues, websites, and software used in day-to-day tasks
  • Perform other business related tasks as assigned by management.

Qualifications 

To perform the job successfully, an individual should demonstrate the following competencies:

  • Guest Service – Manages any guest questions or concerns; Responds promptly to guest needs; Solicits guest feedback to improve service; Responds to requests for service and assistance; Meets commitments

  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions

  • Computer Literacy – Becomes adept with all software and hardware used in day-to-day tasks; Able to adapt to new and changing technology or procedures. 

  • Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Meets attendance commitments and requirements

Education/Background Requirements

  • High School diploma or GED equivalent is necessary.
  • Some college is preferred.
  • Previous data entry and/or customer service experience is preferred.

Work Hours/Salary

  • The work hours are flexible and can be tailored to the individual employee's availability.
  • Day, evening, and weekend hours available.
  • This position is hourly and starts at $15/hour. 

We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.  We’re committed to hiring and supporting those with disabilities through an inclusive work environment and accommodations for visible and non-apparent disabilities. Reasonable accommodations can be made under the Americans with Disabilities Act.