Contact Customer Service

Fill out the form below to send your inquiry to MetroTix. 

CURRENT METROTIX OFFICE HOURS*:

• Customer Support / Charge-by-Phone:   Daily, 10am-8pm

• Fox Theatre Subscriptions:   Monday - Friday, 10am-5pm

• Fox Theatre Group Services:   Monday - Friday, 10am-5pm

• Fox Theatre Box Office / MetroTix Outlet:   Open on Fox Theatre performance days only beginning at 4pm for evening performances or 11am for matinees. 

• Client Support Help Desk:   Daily, 9am-9pm

*Operational hours subject to change.

Please continue to visit www.metrotix.com/covid19communication for the latest information.

We will attempt to answer your email within 48 hours, although this time is usually much shorter during normal business hours.  

If your email is in reference to an online purchase, please be sure to include your name and account/confirmation number so we can locate your transaction. 

Please note that MetroTix does not always receive advance notice of upcoming events. If your email is regarding new and rumored events, keep checking back for more information. Latest news will be added to the site when information is provided to us. We only supply information for events ticketed by MetroTix.

If your inquiry is urgent, please call (314) 534-1111 or (800) 293-5949 during operational hours.